Stakeholder Engagement
Stakeholder Engagement
AREIT engages with its stakeholders through various modes to understand and address issues and concerns and build and maintain strong relationships for long-term shared value creation.
Tenants, Tenant Employees, Hotel Guests, and Shoppers
Issues and Concerns
- Customer health, welfare, and safety
- Customer service and experience
- Delivery of best-in-class products and services
- Facilities management
- Green building certifications
- Management of environmental and social impacts
Mode of Engagement
- Digital platforms
- Customer satisfaction surveys
- Loyalty and appreciation programs
- E-newsletters
- AREIT website
Employees and Workers
AREIT’s entire workforce, including its officers, are seconded from sponsor Ayala Land and its subsidiaries.
Issues and Concers
- Occupational health, welfare, and safety
- Training and career development
- Compensation and rewards
- Labor practices and human rights
Mode of Engagement
- Access to healthcare services
- Townhalls, monthly or quarterly updates
- Organizational climate surveys
- Grievance mechanisms and channels
- Performance reviews
- Training and learning sessions; blended learning modalities
Business Partners, Suppliers and Service Providers
Issues and Concerns
- Compliance with all laws, regulations, codes and standards
- Productivity and timely delivery of products and services
- Occupational and customer health, welfare and safety
- Labor practices and human rights
- Procurement practices
- Management of environmental and social impacts
Mode of Engagement
- Training and webinar sessions
- One-on-one meetings
- Policies and memos
- Vendor’s Code of Ethics
Creditors
Issues and Concerns
- Financial and Operating Performance
- Debt servicing capacity
Mode of Engagement
- Financial Sustainability and Capital Management Strategies
- Regular engagement with partner banks and investors
Shareholders and Analysts
Issues and Concerns
- Financial and Operating Performance
- Debt servicing capacity
- Recovery and growth plans
Mode of Engagement
- Financial Sustainability, Capital Management Strategies, and Recovery and Growth Initiatives
- Regular engagement with investors through one-on-one meetings, investor conferences and roadshows, and quarterly briefings
National and Local Government Units
Issues and Concerns
- Compliance with all laws, regulations, codes and standards
- Economic development
- Management of environmental and social impacts
Mode of Engagement
- Conferences and meetings
- Participation in government consultations
- Partnerships in national and local projects, programs and initiatives
- Dialogues and meetings with stakeholders, including leaders at the barangay, local government and national agency levels
Media
Issues and Concerns
- Timely and accurate news
- Transparency
- ESG (environmental, social and governance) performance
Mode of Engagement
- Media conferences and briefings
- News releases and fact sheets
- Social gatherings
- One-on-one meetings
- Through third-party consultants
- Annual reports
- AREIT website
